10 AI capabilities to transform your service
H'appi combines the best AI technologies — Claude, Vapi.ai, ElevenLabs, Deepgram — in a custom solution for French and European businesses.
Business NLP Understanding
Claude analyzes your industry-specific terminology (CX, Supply Chain, legal) and adapts to your internal processes without extra training.
24/7 AI Voice
Answer every incoming call, take appointments and relay messages with a natural voice. Latency < 500ms.
Vision & Photo Analysis
Automatically analyze photos of product defects, documents or deliverables. After-sales resolution without human intervention.
Native Multilingual
Converse in FR, EN, AR, IT, DE and more. Automatic language detection, response in the client's language.
Sentiment Detection
Identify VIP customers, urgent situations or dissatisfaction before they escalate. Intelligent real-time routing.
Analytics & Predictive
Real-time KPIs: resolution rate, satisfaction, response time. Predictive insights to anticipate customer needs.
CRM/ERP Integration
Native connection with HubSpot, Salesforce, SAP, Shopify, ServiceNow via webhooks and REST API. Zero double entry.
Smart Ticketing P0–P3
Automatic ticket creation with priority level, categorization and assignment. Automatic escalation of critical cases.
3-Phase Lead Qualification
Identify, qualify and score your leads in natural conversation. Direct integration into your CRM pipeline.
GDPR & AI Sovereignty
Data hosted in France/Europe (Scaleway, Hetzner). ISO 27001 compliant. No client data leaves your perimeter.
The H'appi AI Stack
We select the best technologies for each need.
Claude (Anthropic)
Reference AI model for business understanding and complex response generation.
Vapi.ai
Voice infrastructure with < 500ms latency. Ideal for voice secretaries and callbots.
ElevenLabs
Ultra-realistic natural voices in FR, EN, AR and 29 other languages.
Deepgram
Real-time transcription with 99%+ accuracy in real conditions.
H'appi vs generic solutions
Why French businesses choose H'appi over Zendesk Bot, Intercom AI or raw ChatGPT.
| Criterion | H'appi | Generic solutions |
|---|---|---|
| Business customization | Fully custom | Fixed templates |
| Hosting | France/Europe (GDPR) | USA (CLOUD Act) |
| Languages | FR, EN, AR, IT, DE... | EN mainly |
| AI Voice | Built-in (Vapi + ElevenLabs) | Optional / extra cost |
| Ticketing | P0–P3 native | Basic or missing |
| Deployment time | 1–2 weeks | 2–6 months |
| Support | Dedicated team + SLA | Self-service |
Why choose H'appi?
Unique industry customization
Unlike generic platforms, H'appi creates chatbots with built-in industry knowledge from the design phase. CX terminology, Supply Chain processes, sector-specific workflows are natively understood.
- Ready-to-use industry templates (e-commerce, B2B services, logistics)
- Continuous learning of your business vocabulary
- Adaptation to each client's internal processes
of customer service interactions automated in France in 2025
Tools connectable via API
* Each connection is custom-developed for your project. Integration with certain tools may require collaboration from your software provider or integrator.
Integration with your ecosystem
H'appi can connect to your CRMs, ERPs, messaging tools and e-commerce platforms via API. Each connection is custom-built to fit your technical environment.*
Every H'appi solution connects to your existing software. No migration, no double entry. You keep your tools, we add intelligence on top.
The hybrid human-AI approach
51% of companies seek to balance human contact and technology. H'appi is designed to empower your teams, not replace them. The chatbot handles repetitive requests (up to 80% of volume) and transfers complex cases to your advisors with all the necessary context.
Result: your agents are more efficient, your customers are better served, and your support costs decrease.
want to balance human and technology
prioritize human contact
bet everything on technology
Want to learn more?
A 30-minute conversation. Zero jargon. We'll tell you honestly whether H'appi is the right fit for you.
Response within 48h. Free and detailed quote.