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17+
Client demos
11
Sectors covered
14j
Deployment time
3
Flagship solutions

11 sectors covered

Your sector, our solution

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Mobilier de France
After-Sales & Furniture

The problem

300 calls/month handled manually, 1 in 4 disputes unprovable.

−65%
after-sales calls

Our solution

After-sales bot + Delivery traceability app with digital signature and photos.

After-Sales BotTraceabilityTicketing P0-P3

Your sector not listed? Every sector can be addressed. Let's talk

Documented client case · Real deployment

Deep dive: Mobilier de France

Mobilier de France
National chain · Furniture retail
FranceDeployed 2024After-Sales Bot + Traceability App
Live in production

Real deployment · Documented client case

What happened at Mobilier de France

Week 1
01

Production go-live

After-sales bot configured & trained on Mobilier de France processes
Traceability App installed on all driver devices
Bot ↔ app connection live from day one
Month 1
02

First results

−65% inbound calls by week four
0 undocumented disputes with digital proof
2.5 days → 4 hours after-sales processing time
Month 3
03

Platform awakens

+38 NPS points measured on delivered clients
Delivery route anomaly detection activated
Predictive after-sales on high-risk furniture models
✦

Our philosophy

Every bot, every application is designed around you. Your branding, your business flows, your teams. We don't replicate a standard model. We learn your reality and build accordingly. This Mobilier de France case illustrates exactly that: a custom after-sales bot, a traceability app in your image, interconnected from day one.

How it works

The 3 layers of the platform

Measured results · Mobilier de France · Deployed 2024
0/mo
customers helped automatically every month
Before: the team was overwhelmed at 200 calls
€0
saved every year on customer service
Before: €1,200/month in manual unautomated calls
0 dispute lost
since launch: every issue is documented and resolved
Before: 1 in 4 cases had no written proof
0 days
from signing to going live
Before: 3–6 months with a traditional vendor

50% of after-sales calls are order-tracking related, costing an average of €5 each.(Narvar)

The problem

A client receives damaged furniture or a missing part. They call after-sales. An agent manually notes the order number, name, problem. The info gets lost, teams search through emails, delays grow. Frustration builds on both sides.

How it works
The client
Reports an issue via bot
Bot interface
Ticket # · Name · Exact issue
Case created
Automatically structured
Tech dashboard
Team handles it
65 %
fewer incoming calls thanks to automation
85 %
of requests resolved without human involvement
2,5 j → 4 h
processing time drops from 2.5 days to 4 hours
+38 pts
more customer satisfaction after 3 months of use
What changes
  • All after-sales requests arrive structured and prioritized in the dashboard
  • The technical team sees: the client, the furniture, the exact issue, the delivery date
  • Zero manual entry, zero lost information, zero calls for a simple status update

Measured results · Real client

What it changes at Mobilier de France

Figures from the real deployment, measured over the first 3 months in production.

−65 %
After-Sales Calls

From week four of deployment, inbound calls dropped 65%. The bot handles common cases with full autonomy.

Before: 300 calls/month handled manually
0 dispute lost
Disputes lost

Every delivery is documented with photo, digital signature, and GPS timestamp. Zero undocumented disputes since day one.

Before: 1 in 4 disputes impossible to prove
14 days
From signing to going live

Bot configured, app installed, team trained, connections live. In 2 weeks, not 6 months.

Before: 3–6 months with a standard vendor
ROI Calculator

How much does H'appi save you?

Estimate your potential savings in 30 seconds. Based on real results from our deployments.

200
502 000

Estimated annual savings

7 800 €

or 650 €/month on your support budget

130
automated interactions/month
17h
agent hours saved/month
65%
estimated automation rate

* Estimate based on real deployment results. Average inbound call cost = €4–8 (source: Salesforce CX Report 2024).

⚡ Live demo

Test the bot in real conditions

This is the after-sales bot deployed at Mobilier de France. In production. No sign-up.

●proactive-nurturing-production.up.railway.app/chat

Live bot deployed at Mobilier de France, no sign-up required

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Use Cases - H'appi | CX and Supply Chain | H'appi