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11 sectors covered
Your sector, our solution
H'appi tailors every solution to the client's business reality. Select your sector to see how.
The problem
300 calls/month handled manually, 1 in 4 disputes unprovable.
Our solution
After-sales bot + Delivery traceability app with digital signature and photos.
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Documented client case · Real deployment
Deep dive: Mobilier de France
Real deployment · Documented client case
What happened at Mobilier de France
Production go-live
First results
Platform awakens
Our philosophy
Every bot, every application is designed around you. Your branding, your business flows, your teams. We don't replicate a standard model. We learn your reality and build accordingly. This Mobilier de France case illustrates exactly that: a custom after-sales bot, a traceability app in your image, interconnected from day one.
How it works
The 3 layers of the platform
50% of after-sales calls are order-tracking related, costing an average of €5 each.(Narvar)
A client receives damaged furniture or a missing part. They call after-sales. An agent manually notes the order number, name, problem. The info gets lost, teams search through emails, delays grow. Frustration builds on both sides.
- All after-sales requests arrive structured and prioritized in the dashboard
- The technical team sees: the client, the furniture, the exact issue, the delivery date
- Zero manual entry, zero lost information, zero calls for a simple status update
Measured results · Real client
What it changes at Mobilier de France
Figures from the real deployment — measured over the first 3 months in production.
From week four of deployment, inbound calls dropped 65%. The bot handles common cases with full autonomy.
Every delivery is documented with photo, digital signature, and GPS timestamp. Zero undocumented disputes since day one.
Bot configured, app installed, team trained, connections live. In 2 weeks, not 6 months.
How much does H'appi save you?
Estimate your potential savings in 30 seconds. Based on real results from our deployments.
Estimated annual savings
or 650 €/month on your support budget
* Estimate based on real deployment results. Average inbound call cost = €4–8 (source: Salesforce CX Report 2024).
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