Frequently Asked Questions

No, and that's our core philosophy. Our goal is to empower your teams, not replace them. The chatbot handles repetitive requests so your agents can focus on complex, high-value cases.

Yes. All data is hosted in France, in certified data centers. We are fully GDPR compliant. No data is shared with third parties. On-premise deployment is available depending on your needs.

We custom-build connections with your existing tools: CRMs (Salesforce, HubSpot), ERPs (SAP, Oracle), messaging platforms (WhatsApp, Messenger, Teams) and e-commerce systems (Shopify, WooCommerce). Each integration is developed specifically for your project and may require collaboration from your software provider or integrator.

Our chatbots use generative AI and natural language processing (NLP) to understand your customers' intentions. The system improves with every interaction. We customize the AI for your industry (CX, Supply Chain, etc.).

We offer a free initial consultation to understand your needs and present a personalized demo. Every quote is detailed and commitment-free. Contact us to discuss.

Our model relies on optimized cloud infrastructure, an open-source stack (no license costs), and a lean organization. We pass these savings directly to our pricing. Every quote is transparent and detailed line by line.

The After-Sales Bot replaces phone calls to after-sales support. The customer opens the bot interface and enters three pieces of information: their ticket number, their name, and a description of their issue (e.g., broken table leg corner). The conversation happens through the interface — even if an agent is assisting by phone at the same time. All information is automatically structured in a dedicated dashboard for the technical team. Concrete results: 65% of after-sales calls are avoided, handling time drops from 2.5 days to 4 hours, and NPS increases by 38 points on average.

The mobile app connects three actors in real time. The supplier creates the product file and generates a unique QR code per piece of furniture. The driver scans the QR code in 2 seconds, takes timestamped geolocated photos and captures the customer's electronic signature. The end customer tracks their delivery on an interactive map and receives automatic notifications at each step. 7.6% of furniture arrives damaged. Without digital proof, the dispute is almost always lost. With the app, companies reduce disputes by 80% and increase customer satisfaction by 60%.

This is the key connection in our platform. The customer file created by the app (delivered furniture, photos, signature, delivery date, driver) is automatically accessible in the after-sales bot. When a customer opens a complaint ticket, the technical team immediately sees the complete delivery history. Zero double entry, zero manual searching. That's why both tools are deployed simultaneously: together, they create complete end-to-end traceability.

Exclusively custom. We don't deliver a standard product you adapt: we build in your image. Every bot, every application is designed around your business processes, your branding, your organization and your teams. Your after-sales bot will have your visual identity, your communication tone, and will be connected to your existing tools. No templates, no copy-paste from one project to another.

H'appi is not just a chatbot: it's a platform that grows with your usage. During the first 2 to 3 months, the assistant learns your processes, your customer patterns and your business constraints. After this period, advanced modules automatically activate on your instance: delivery route optimization (up to -20% cost on the last mile), customer absence prediction, logistics anomaly detection, and predictive after-sales support. No migration, no additional project. The more you use the platform, the more powerful it becomes. (Sources: Capgemini, MIT Sloan, McKinsey)