All of H'appi,
in one place
What we do, who we help, the proof it works, how it's built, why it costs less, and every product in detail. Everything you need to present H'appi to anyone, without missing a beat.
01 — 10 AI capabilities
What we do
Business NLP Understanding
Claude analyzes your industry terminology and adapts to your processes without extra training.
24/7 AI Voice
Answers calls, books appointments, relays messages. Natural voice, latency < 500ms.
Vision & Photo Analysis
Automatic analysis of defect photos. After-sales resolution without human intervention.
Native Multilingual
FR, EN, AR, IT, DE and more. Auto-detected, answered in the client's language.
Sentiment Detection
VIP customers, urgency, dissatisfaction — caught before escalation. Smart routing.
Analytics & Predictive
Real-time KPIs. Predictive insights to anticipate customer needs.
CRM/ERP Integration
HubSpot, Salesforce, SAP, Shopify, ServiceNow via webhooks and API. Zero double entry.
Smart Ticketing P0–P3
Tickets created, prioritized and assigned automatically. Critical cases auto-escalate.
3-Phase Lead Qualification
Identify, qualify and score leads in natural conversation. Straight into your CRM.
GDPR & AI Sovereignty
Hosted in France/Europe. ISO 27001 compliant. Your data never leaves your perimeter.
02 — 11 sectors covered
Who we help
H'appi tailors every solution to the client's business reality. Select your sector to see how.
The problem
300 calls/month handled manually, 1 in 4 disputes unprovable.
Our solution
After-sales bot + Delivery traceability app with digital signature and photos.
Your sector not listed? Every sector can be addressed. Let's talk
03 — Documented client case · Real deployment
The proof: Mobilier de France
Real deployment · Documented client case
What happened at Mobilier de France
Production go-live
First results
Platform awakens
Our philosophy
No standard model. We learn your reality and build accordingly — like here, an after-sales bot and a traceability app interconnected from day one.
04 — From building block to product
The 3 layers of the platform
05 — What sets us apart
How it's built
Our differentiator
Lead qualification in 3 phases
Every one of our solutions runs on this proven system, which lifts conversion rates by 34% over generic chatbots.
Identification
Who is the user? What's their precise need? Which channel are they using?
Qualification
Which product or service fits? What's the priority level (P0-P3)?
Conversion
Tailored offer, lead capture or direct action (ticket, booking, purchase).
The H'appi AI Stack
We select the best technologies for each need.
Claude (Anthropic)
Reference AI model for business understanding and complex response generation.
Vapi.ai
Voice infrastructure with < 500ms latency. Ideal for voice secretaries and callbots.
ElevenLabs
Ultra-realistic natural voices in FR, EN, AR and 29 other languages.
Deepgram
Real-time transcription with 99%+ accuracy in real conditions.
H'appi vs generic solutions
Why H'appi over Zendesk Bot, Intercom AI or raw ChatGPT.
| Criterion | H'appi | Generic solutions |
|---|---|---|
| Business customization | Fully custom | Fixed templates |
| Hosting | France/Europe (GDPR) | USA (CLOUD Act) |
| Languages | FR, EN, AR, IT, DE... | EN mainly |
| AI Voice | Built-in (Vapi + ElevenLabs) | Optional / extra cost |
| Ticketing | P0–P3 native | Basic or missing |
| Deployment time | 1–2 weeks | 2–6 months |
| Support | Dedicated team + SLA | Self-service |
Why choose H'appi?
Unique industry customization
Built-in industry knowledge from day one: CX terminology, Supply Chain workflows, natively understood.
- Ready-to-use industry templates (e-commerce, B2B services, logistics)
- Continuous learning of your business vocabulary
- Adaptation to each client's internal processes
of customer service interactions automated in France in 2025
Tools connectable via API
* Custom-developed for your project. Some tools require collaboration from your provider.
Integration with your ecosystem
Connects to your CRMs, ERPs, messaging, e-commerce via API — custom-built to your stack.*
No migration, no double entry. You keep your tools, we add intelligence on top.
The hybrid human-AI approach
H'appi empowers your teams, doesn't replace them. The bot handles repetitive requests (up to 80% of volume), transfers complex cases with full context.
Result: more efficient agents, better-served customers, lower support costs.
want to balance human and technology
prioritize human contact
bet everything on technology
06 — Hosting, GDPR, certifications
Security & compliance
100% European Hosting
Two certified partners, chosen for performance, compliance, and sovereign commitment.
Scaleway
🇫🇷 France
Subsidiary of the Iliad Group (Free), Scaleway is one of Europe's most certified cloud providers. Datacenters in Paris, Amsterdam and Warsaw.
Hetzner
🇩🇪 Germany / 🇫🇮 Finland
Independent European hosting provider founded in 1997, Hetzner is known for performance and value. Datacenters in Nuremberg, Falkenstein and Helsinki.
✦ For health, finance or public sectors, we recommend Scaleway.
🇪🇺 H'appi guarantee: Regardless of the infrastructure chosen, your data remains 100% within the European Union.
GDPR Compliance: our 8 commitments
Every H'appi project includes a Data Processing Agreement (DPA) compliant with Article 28 of the GDPR. Here is what we guarantee contractually.
EU-only hosting: no data transfer outside the European Union
Data processing agreement signed with every client, compliant with Article 28 GDPR
End-to-end encryption: data protected both in transit and at rest
Strict access control with multi-factor authentication
Incident notification within 48 hours in case of a data breach
Clear procedures for accessing, correcting and deleting your data
Compliance audits available on request
Certified deletion of all data at end of contract
Certifications Overview
| Certification | Description | Scaleway | Hetzner |
|---|---|---|---|
| ISO 27001 | Information security management | ✓ | ✓ |
| ISO 27017 | Cloud computing security | ✓ | — |
| ISO 27018 | Personal data protection in cloud | ✓ | — |
| ISO 27701 | Privacy information management | ✓ | — |
| HDS | Health Data Hosting (France) | ✓ | — |
| SecNumCloud | ANSSI qualification (France) | In progress | — |
| SOC 2 Type II | Operational security | In progress | — |
Multi-Layer Security
Level 01: Infrastructure
- High-security datacenters (biometric access, 24/7 CCTV)
- Electrical and network redundancy (99.9%+ uptime)
- Native DDoS protection
- Network isolation (VLANs, firewalls)
Level 02: Application
- TLS 1.3 encryption for all communications
- AES-256 encryption of data at rest
- Web Application Firewall (WAF)
- Protection against SQL injections, XSS, CSRF
Level 03: Data
- Daily automated encrypted backups
- Minimum 30-day retention
- Regular restoration testing
- Geo-redundant storage
Level 04: Access
- Mandatory multi-factor authentication (MFA)
- Role-based access control (least privilege)
- Full access logging
- Immediate access revocation at end of engagement
European Digital Sovereignty
Your data stays under European jurisdiction, protected by GDPR and never exposed to US laws.
Unlike American giants (AWS, Azure, Google Cloud), our European partners:
- Are not subject to the CLOUD Act (US law allowing access to data hosted outside the US)
- Strictly apply GDPR without exception or derogation
- Publish transparency reports on government requests
- Actively support European digital sovereignty
Security FAQ
Is my data truly secure?
Yes. We apply the same security standards as Microsoft and Oracle: encryption, MFA, 24/7 monitoring, and regular audits, at optimized costs thanks to our European partners.
What happens if my hosting provider goes down?
Our infrastructures include geo-redundant backups and business continuity plans. In case of major outage, your data is restored from encrypted backups with a recovery objective of under 4 hours.
Can I switch hosting providers after deployment?
Yes, absolutely. You own 100% of your code and data. We can migrate to any European hosting provider of your choice, with no lock-in whatsoever.
What happens to my data at end of contract?
Your choice: full restitution in a readable format (CSV, JSON, SQL) or certified secure deletion. We provide written attestation in both cases.
Are my health data protected?
If you process health data, we use Scaleway certified HDS (Health Data Hosting), the only infrastructure authorized in France for this type of sensitive data.
In Summary
What you get with every H'appi project.
100% European Union hosting (France, Germany, Netherlands, Finland)
Full GDPR compliance with DPA signed for every project
International certifications (ISO 27001, HDS, SecNumCloud in progress)
End-to-end encryption (TLS 1.3 + AES-256)
Daily automated encrypted backups
24/7 monitoring and intrusion detection (IDS/IPS)
Total transparency: audits possible, reports available on request
Your data ownership: 100% yours, always, no vendor lock-in
Microsoft/Oracle expertise applied at revolutionary prices
Your security is our responsibility. Not an option, not an extra cost: it is our foundation.
07 — Why it costs less
The business model
The traditional IT industry problem
Traditional agencies and IT service companies charge you for:
Result: only 30 to 40% of the budget goes to actual development.
The H'appi solution: lean, smart, accessible
Next-generation cloud infrastructure
Instead of premium pricing from major clouds, we work with innovative providers offering the same performance for 40 to 60% less.
60 to 80% reduction in infrastructure costsModern open-source tech stack
PostgreSQL, Node.js, Python, React, Next.js... No licenses, active community, regular updates.
Complete elimination of license costs (20-30% of traditional budget)Lean organization, small team
No salesperson with 20% margin. No project manager without direct added value. Expert developers, integrated UX/UI designer.
40 to 50% on labor costsSmart automation and reuse
Reusable components, automated CI/CD, industry templates. We capitalize on our experience.
20 to 30% development time savedResult: revolutionary prices
| Service type | Gap vs market |
|---|---|
| Custom website | -50 to -70% |
| Personalized intelligent chatbot | -50 to -65% |
| Business web application | -55 to -70% |
| Mobile application (iOS + Android) | -50 to -60% |
| SaaS modules (monthly upsell) | -60 to -75% |
Same quality, or even superior, thanks to our technical expertise and modern technology choices.
The 4-phase upsell model
Tailored creation
Your initial investmentWeb/mobile app, intelligent chatbot or professional website. Optimized pricing (50-70% under market), premium quality, fast delivery.
Data collection
Automatic and GDPR-compliantBehavioral data, bot interactions, business data. Consent, anonymization, right to erasure all respected.
Analysis and recommendations
FreeAfter 3 to 6 months, a detailed report with identified behaviors, detected issues and personalized recommendations.
SaaS module activation
À la carte upsellChoose only the modules that create value for you. No long-term commitment, flexible monthly billing.
Fictional example for an e-commerce:
Why this model is win-win
For you
- Reduced initial investment
- No commitment on modules
- Value proven on YOUR data
- Measurable ROI for each module
- Progressive evolution at your pace
For us
- Long-term relationship with our clients
- Recurring revenue to invest in innovation
- Incentivized to build genuinely useful tools
- Stronger sector expertise with every project
08 — Product zoom-in
AI Secretary, in detail
Superpowers 💪
Everything you need to never miss a call or appointment again.
Call management
Identifies the caller, routes to the right person, or takes the message.
Appointment booking
Automatic scheduling from your real-time calendar. Zero conflicts, zero misses.
Smart messages
Voice messages transcribed, summarized and prioritized automatically.
Professional voicebot
Natural voice, tone matched to your industry. Undetectable.
24/7 availability
No breaks, no holidays. 7 days a week, 365 days a year.
Live in 48h
Google Calendar, Outlook, your CRM. Operational in 2 days.
The impact on your business
Without Happi-Secretary
- Missed calls
- Forgotten messages
- Double-booked appointments
- Interrupted staff
- Service limited to office hours
- High admin costs
With Happi-Secretary
- 100% of calls handled
- All messages recorded
- Error-free scheduling
- Team focused on what matters
- Customer service 24/7
- Significant cost savings
Who can benefit?
Medical & dental offices
Manage appointments and reminders automatically. Reduce no-shows by 40%.
SMEs & small businesses
Professional customer service without dedicated HR resources.
Law firms
Screen calls, book appointments and record priority client requests.
Hotels & restaurants
Handle reservations 24/7 without tying up your staff.
Schools & universities
Virtual secretary for information requests and online enrolments.
Call centres
Handle more inbound calls without growing your headcount.
Frequently asked questions
Will clients know it's an AI?
No. Happi-Secretary uses a natural voice and fluid conversation. The difference is imperceptible.
How does it integrate with my calendar?
Automatic sync with Google Calendar, Outlook and iCal. Availability checked in real time on every call.
Is my data secure?
Yes. Bank-level security, end-to-end encryption, servers hosted in France and Europe. Fully GDPR compliant.
How much does it cost?
Pricing depends on your call volume. Contact us for a free, personalised quote.
How long to get set up?
24 to 48 hours. Our tech team handles everything, from integration to configuration.
09 — Another H'appi product
Happi CRM, in detail
The 16 modules
A CRM that thinks for you
Smart Search
Ask anything in plain English, the CRM instantly finds what you're looking for.
Auto-fill from anywhere
Copy-paste an email or profile, the CRM fills in all contact fields automatically.
Closing Prediction
Know in advance which deals you're likely to win or lose.
Instant Prospect Brief
Before every call, get a complete ready-to-use summary of your prospect.
6 integrations ready to use
Production-ready from day one
10 — To size up your case
Calculate the ROI
How much does H'appi save you?
Estimate your potential savings in 30 seconds. Based on real results from our deployments.
Estimated annual savings
or 650 €/month on your support budget
* Estimate based on real deployment results. Average inbound call cost = €4–8 (source: Salesforce CX Report 2024).
Want to learn more?
A 30-minute conversation. Zero jargon. We'll tell you honestly whether H'appi is the right fit for you.
Analysis of your situation
We identify together where you're losing time and money today.
Personalised recommendation
We tell you exactly which solution fits you and why.
Budget estimate
A real figure based on your need, not a vague range.
Response within 48h. Free and detailed quote.